Cookie Policy

Last reviewed: November 2025

Cleo AI Ltd. ("Cleo", "we", "our", or "us") is responsible for the operation of this website https://web.meetcleo.com/ (our “website”), this cookie policy applies to your use of the Site and marketing communications we send to you.]

For general information about how we process your personal data, please visit our Privacy Policy.]

‍Information About Our Use of Cookies

Our website uses cookies and similar technologies to distinguish you from other users of our website. This helps us to provide you with a good experience when you use our website and also allows us to improve our site. 

When using our website, you can tell us your preferences regarding our use of cookies via  the cookie preference options accessible in the footer of our website.

A cookie is a small file of letters placed on your device (e.g. computer, smartphone or other electronic devices) when you use our website

We use the following cookies:

• Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

• Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

• Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

• Targeting/retargeting cookies. These cookies record your visit to our website, the pages you visit and have visited, and the links that you follow when browsing the Internet. We will use this information to make our website and the advertising we show you, both during and after your visit, more relevant to your interests. We may also share this information with third parties for this purpose.

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

In addition to the cookies used on our website, our mobile application uses a single, strictly necessary cookie known as _cleo_session. This cookie is required to authenticate users and maintain their logged-in state within the app. It enables core functionality by ensuring the app can correctly identify the user and allow them to perform actions securely.

Please note that third parties (including, for example, advertising networks, affiliated websites, social media sites and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

[Other Technologies We Use In Email Marketing

We may also use pixels or web beacons in direct marketing emails that we send to you. These pixels track whether our email was delivered and opened, the links within the email were clicked and which pages of our website you have visited. They may also allow us to collect information such as your IP address, browser, email client type and other similar details. We use this information to measure the performance of our email campaigns, and for analytics.

You can always opt-out of our marketing communications by using the "manage your preferences" link located at the bottom of our email communications, or you can email us using the contact details set out below.]

Consent To Use Cookies

We will ask for your permission (consent) to place cookies or other similar tracking technologies on your device, except where these are essential for us to provide you with a service that you have requested.

There is a notice on our website which describes how we use cookies and requests your consent before we place any non-essential cookies on your device. We won’t place non-essential cookies on your device before we obtain your consent.

You can still use our website where you reject all non-essential cookies.

How to Turn off Cookies

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies, you can also use the functionality of our website to change your cookie preferences [using the cookie preference options accessible in the footer of our website]. If you block all cookies (including essential cookies) you may not be able to access all or parts of our website.

‍To find out more about cookies, including how to see which cookies have been set and how to manage and delete them, you can visit the third-party website: www.allaboutcookies.org.  

Updates To This Cookie Policy

We may update this Cookie Policy from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal or regulatory reasons.

Contacting Us

If you have any queries, comments or requests regarding this cookie policy, you can contact us at DPO@meetcleo.com.